General rules

• • We are closed on Sundays. Cancellations for Monday tours need to be done via email.
  • We tour rain or shine. In the event, we cancel a tour due to unsafe conditions a full refund will be issued.
  • If a customer wants to cancel due to weather on a tour that is going out other policies will apply.
  • There is a minimum of two riders for this ride. If this minimum is not met, we will contact you to reschedule. You may choose to pay an additional $25 to make it a private ride.
  • If there is only 1 guest for this ride you will be charged with a $25 single rider fee.

For Private Tours

• • Arriving late for your tour will affect your tour length.
  • All tours need to end at the scheduled time.
  • It is your responsibility to ensure you have proper directions to our location.

Rescheduling

• • We will reschedule rides based on availability. Rides that can not be rescheduled will receive a full refund.
  • You will have 24 hours before your tour time to reschedule, in order to receive a full refund.

Cancellation

Less than 24 hours and up to 2 hours before tour time

• • You can receive a 50% refund

2 hours before tour time or Late

• • No refund will be available. Guests may reschedule with an additional 25% (of the price paid) as a rebooking fee.
  • Please allow yourself ample time to reach us. Feel free to use the map on our site to ensure you find the right location.
  • Please give yourself an additional 15 min due to traffic and construction.

Please check-in 30 minutes before your rides start time. Each rider must attend a 15-minute safety briefing prior to riding.

Detailed directions will be included in your confirmation email.

Save time by signing the waiver ahead of time. Download the form here.

• Long pants
• Covered shoes
• Sunscreen
• Light jacket (if it’s chilly)

*Please note that backpacks and big bags will not be allowed on tours.*