Private Off-Road Planter’s Experience

General Rules:

• We are closed on Sundays. Cancellations for Monday tours need to be done via email.
• We tour rain or shine. In the event we cancel a tour due to unsafe conditions, a full refund will be issued.
• If a customer wants to cancel due to weather, typical cancelation policy applies.
• Two rider minimum. If this minimum is not met, you will be contacted to reschedule. Additional fees may apply.

For Private Tours:

• Arriving late for your tour will affect your tour length.
• All tours need to end at the scheduled time.
• It is your responsibility to ensure you have proper directions to our location.

Rescheduling:

• You will have 24 hours before your tour time to reschedule in order to receive a full refund.
• We will reschedule rides based on availability. Rides that cannot be rescheduled will receive a full refund.

Cancellation:

Less than 24 hours and up to 2 hours before tour time:

• You can receive a 50% refund

2 hours before tour time or less:

• No refund will be available. Guests may reschedule with an additional 25% (of the price paid) as a rebooking fee.
• Please allow yourself ample time to reach us. Feel free to use the map on our site to ensure you find the right location.
• Please give yourself an additional 15 min due to traffic and construction.

Please check-in 30 minutes before your rides start time. Each rider must attend a 15-minute safety briefing prior to riding.

Detailed directions will be included in your confirmation email.

• Long pants
• Covered shoes
• Sunscreen
• Sunglasses
• Light jacket (if it’s chilly)

*Please note that backpacks and big bags will not be allowed on tours.*