General Rules:

• • We are closed on Sundays. Cancellations for Monday tours need to be done via email.
  • We tour rain or shine. In the event we cancel a tour due to unsafe conditions, a full refund will be issued.
  • If a customer wants to cancel due to weather, no refund will be given.
  • Two rider minimum. If this minimum is not met, we will contact you to reschedule. You may choose to pay an additional $25 to make it a private ride.

For Private Tours

• • Arriving late for your tour will affect your tour length.
  • All tours need to end at the scheduled time.
  • It is your responsibility to ensure you have proper directions to our location.

Rescheduling:

• • We will reschedule rides based on availability. Rides that cannot be rescheduled will receive a full refund.
  • You will have 24 hours before your tour time to reschedule in order to receive a full refund.

Cancellation:

Less than 24 hours and up to 2 hours before tour time:

• • You can receive a 50% refund

2 hours before tour time or less:

• • No refund will be available. Guests may reschedule with an additional 25% (of the price paid) as a rebooking fee.
  • Please allow yourself ample time to reach us. Feel free to use the map on our site to ensure you find the right location.
  • Please give yourself an additional 15 min due to traffic and construction.

Please check-in 30 minutes before your rides start time. Each rider must attend a 15-minute safety briefing prior to riding.

Detailed directions will be included in your confirmation email.

Save time by signing the waiver ahead of time. Download the form here

• Long pants
• Covered shoes
• Sunscreen
• Sunglasses
• Light jacket (if it’s chilly)

*Please note that backpacks and big bags will not be allowed on tours.*